Originally published on September 22nd, 2017. Now that we’ve gotten Live Agent up and running in our Salesforce organization, it’s time to start working on our chatbot! We’re going to be working off of a sample chatbot that is written using the Node.JS SDK of Watson Conversation services. IBM Watson: Setup, Chat Window Appearance, and […]
Watson Conversation Services on Salesforce: Setting up Salesforce Live Agent.
Originally published August 26th, 2017. Chatbots have become a very exciting area of development with companies like Facebook leveraging the Messenger platform as a place where developers can create bots that answer questions, book appointments, and even interact with payment apps such as Venmo to satisfy the needs of their customers. In this proof of concept, […]
Twilio Video in Force.com
Originally published on June 22nd, 2016. Twilio’s capabilities as a voice calling and messaging platform-as-a service are a perfect fit for Salesforce’s raw power as a CRM and cloud computing solution for businesses. While Twilio Voice and Messaging officially support the Force.com platform through custom libraries, the beta SDK for Twilio Video doesn’t officially support […]